Refund policy
Last updated: July 6, 2026
At Nozzled, we're committed to making high-quality products and ensuring you're happy with your purchase.
Two-Year Manufacturing Warranty
We provide a two-year warranty that covers manufacturing defects under normal use. This warranty does not cover damage caused by misuse, physical impact, excessive heat, harsh chemicals, or improper care.
Our products are designed to be top-shelf dishwasher safe and freezer safe, but should not be used in microwaves or exposed to strong chemicals.
How to Submit a Claim
If you experience an issue with your product, please use our Warranty Query form on the Contact page. This is the fastest way for us to help you.
Please include:
- Your order number
- Clear photos showing the issue
- A brief description of what's happened
Our Replacement Approach
We take a practical replacement-first approach. Once we review your photos and details, we'll let you know the best solution. If we determine it's a manufacturing defect, we'll send you a replacement. In some cases we may ask you to return the original item. If we do, we'll cover the return shipping cost.
Change of Mind
Because every product is custom made to order, we're unable to accept returns for change of mind once your order has gone into production.
Your Consumer Rights
Nothing in this policy affects your rights under the Australian Consumer Law. You are always protected by these important consumer guarantees.